[Slides, Telenet] Brand sets expectations, CX delivers them

[Recording, Contentsquare] Analytics on autopilot: the AI revolution.

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[Slides, Contentsquare] Analytics on autopilot: the AI revolution.

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[Recording, ING] How to personalize 6 million contacts?

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[Slides, ING] How to personalize 6 million contacts?

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[Recording, Telenet] Brand sets expectations, CX delivers them

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[Slides, Telenet] Brand sets expectations, CX delivers them

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[Recording, Eqom group] From Specs to Sensations: Why great CX begins with emotion, not information

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[Slides, Eqom group] From Specs to Sensations: Why great CX begins with emotion, not information

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[Recording, Bol.com] What do customers actually experience: and how to measure this with data

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[Slides, Bol.com] What do customers actually experience: and how to measure this with data

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